Policies

Policies 2018-05-26T11:35:14+00:00

KNOW BEFORE YOU GO

TICKET OFFICE HOURS: 

10 am – 6 pm Monday – Friday

10 am – End of 5th Inning Game Days

SMOKING POLICY: 

Impact Field is a smoke free facility. In conjunction with the Illinois Smoke Free Act, smoking shall not be permitted inside Impact Field. Guests may smoke in the designated smoking area outside of the stadium.

FOOD AND DRINK: 

Outside coolers, bottles, cans, and foods of any kind are not permitted inside Impact Field.

GATES OPEN

Impact Field gates open 60 minutes prior to game time.

FACILITIES: 

Concessions stands, complete with food and beverage catered by Professional Sports Catering, a division of Levy Restaurants, are located throughout Impact Field. First Aid offices are located behind Section 101. Guest Services offices are located outside Section 102. Lost and found, stroller check-in, parking validation etc. will be located in the Guest Services office.

RAIN POLICY: 

Chicago Dogs games will not be postponed prior to the scheduled start time except in extreme circumstances. All efforts will be made to play the game on the original date it is scheduled. Once the game has started American Association umpires will determine whether the game will be delayed or postponed.

RAIN CHECKS

Your tickets may be exchanged for a Chicago Dogs 2018 Regular Season home game for a ticket of equal or lesser value subject to availability. Tickets must be exchanged at the Chicago Dogs Ticket Office located at Impact Field. There are no refunds on the purchase price of tickets.